Hosting Infrastructure
IndieMade sites run on custom provisioned and monitored servers hosted at Rackspace, the world's best hosting facility. They're certainly not the cheapest, but they're the best.
- Hardware and services monitored every day, all day.
- Rackspace operations team on call 24 hours a day, 7 days a week.
- IndieMade operations team on call 24 hours a day, 7 days a week.
- Multiple on- and off-site backups.
- Physical security at the data center.
- Databases on SSD drives.
- Redundant 10-gigabet networking.
- Redundant power supplies.
- Components distributed via CDN worldwide.
- Operating System security maintained fanatically.
Support
We pride ourselves on excellent customer support. You'll have our help whether you're just getting started or if you've been an IndieMade customer since the beginning. We're not the biggest website hosting company there is, but our support and community make us stand out.
- Privacy protected - IndieMade has a basic subscription-based business model and has been a profitable business for years. We don't share your private data.
- US based customer care - Support is a key to our business so we don't outsource any of it.
- Responsive, high-quality support - We typically respond to support requests within an hour or two.
- Community support - Get help from users like you at the IndieMade forums or Facebook group.
- User guide - Our online documentation has documentation, videos, and step-by-step instructions.