Customer Service Tips
You probably don't run your creative business like a big corporation. But artists still need to learn how to give great customer service, or else they won't stay in business for long – unhappy buyers tend to talk about their bad experiences! This section will show you how to give great customer service whether you're resolving a buyer's complaint, communicating your store policies, or simply helping every shopper feel special and cared for when he or she visits your store.
How a Little Love Turns Buyers into Repeat Customers
3 Things Your Small Business Can Do That Big Businesses Can’t
Branding Yourself: Make It, Don't Fake It
Pinterest Inspiration for your Craft Business Shop
Pinterest is a match made in heaven when it comes to makers and their craft. An image-driven social sharing network seems like a dream come true for those of us selling our goods online. Not only is Pinterest a great place to share your goods with potential customers and convert sales, but it is also a great place to pick up a little inspiration.
Build a Better Handmade Business Course
Since IndieMade has a great number of handmade artist business owners, I thought I would let you know about a great course taking place at Create a Better Creative Business. Timothy Adam, founder of Handmadeology and long time customer of IndieMade, has teamed up with Lisa Jacobs of Marketing Creativity to deliver an incredible training program for handmade artists and Etsy sellers. We've profiled Tim (and how prolific he is) on our blog - he continues to inspire me personally.
Sell Crafts Online: Providing Excellent Customer Service
Customer Service: What they really want from you
The following is excerpted from a Resources article by Melissa Williams Netherton.