You probably don't run your creative business like a big corporation. But artists still need to learn how to give great customer service, or else they won't stay in business for long – unhappy buyers tend to talk about their bad experiences! This section will show you how to give great customer service whether you're resolving a buyer's complaint, communicating your store policies, or simply helping every shopper feel special and cared for when he or she visits your store.
Customers. Who are they? What do they want? And how can you get them to buy from you?
While creating an amazing product is one huge part of your business, customers are the other half. Without them, your business wouldn't really exist!
The big holiday rush is over, and thank goodness you survived. But what's this? Someone is not entirely pleased with your product or service! What to do?
Don't panic. Panicking will only make the situation worse. Instead, be prepared with these solid, successful ways to rectify the problem and soothe your customer's soul:
